Customer Sales Advisor - Outbound Competitive salary: £18,500 rising to £21,500 after 6 months, plus bonus earning potential of £5,400 per year Contract: Permanent, full time with flexible shift patterns Location: Home-based hybrid working, but must be within commutable distance to NottinghamImmediate interviews available with start dates in July.Who we areWe are Domestic & General. We're a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK. Right now, we're recruiting Customer Sales Advisors in a role that offers great work life balance plus a flexible and engaging onboarding experience.The role you'll doAs a Customer Sales Advisor in our busy Outbound department, you'll get in touch with customers to make sure their appliances are protected. Day-to-day, you'll:Use your brilliant sales and communication skills to upsell productsProvide peace of mind by finding the right solution for every customer.Build rapport with customers, get to know their individual needs and put their interests first. What else to expect:In a 2-week training programme you'll learn our systems, meet your new colleagues, perfect your sales technique and learn what makes a great customer experience.You'll work on a shift pattern where you'll enjoy weekends off (Monday & Tuesday: 11:30 - 20:00; Wednesday & Thursday: 10:30 - 19:00; Friday: 9:30-18:00).Working from home initially, with a mix of remote and office working from our city centre office in Nottingham in the future.We'll provide all the equipment you need, but you must have broadband access.The experience and skills you need A solid background in targeted sales or customer serviceA driven mindset with strong sales skills and a love for hitting targetsProven experience of working autonomously or in a home-based positionGreat communication skills - you're at ease building rapport, listening to customers and demonstrating empathy when neededA team player committed to creating an excellent customer experienceUnflappable and resilient attitude to juggle tasks and bounce back quicklyHow you'll be rewardedBonus earning potential of £5,400 per year and chance to increase your salary by £1,000 every 6 months through our Agent Salary Reward Scheme33 days' annual leave (including bank holidays), with the option to buy 5 additional days each yearSave money at hundreds of retailers with our employee discountsDiscounted gym membership, online workout sessions, culinary classes and other fun activitiesRegular incentives, with amazing prizes up for grabsInvestment in your career development through ongoing coaching and clearly defined opportunities to work towards Domestic & General is an equal opportunities employer, which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please note that we have a thorough referencing process, which includes credit and criminal record checks.Domestic & General work in trusted partnership and are supported by Brook Street (UK) Limited with the recruitment process for our contact centre agents. Information collected from you in relation to your application will be accessed by Brook Street under a strict duty of confidentiality and Brook Street will be in direct contact with you in relation to any application made.