Job Description: Alphanumeric Lisbon is hiring a Trainer - Medical Information (Pharmacist/Nursing License) for covid-19 vaccine contact center.You will be working from home, providing support to the EMEA market.Requirements: Required Qualifications:Bachelor’s degree in Nursing or Pharmaceutical (or equivalent)Nursing or Pharmacist License3+ years of experience providing Training services for international teamsKnowledge of Learning Management ApplicationsExperience in Language neutralization is a plus Maintains knowledge of policies and procedures including client products, SOPs, protocolsExcellent written fluency in English and proficiencies in other languages a plus.Benefits Your responsibilitiesYou will ensure help desk staff is appropriately trained to take calls as well as consistently ensuring language neutralization and appropriate communications. Training: Design a detailed training and delivery plan for Medical Information Contact Center Provides individual performance feedback, as appropriate.Delivers the intended training messages to an internal or external audience in the classroom, small group sessions, and individual sessionsWorks with a team to develop training programs, implement new programs,Service Level Reporting:Analyze daily reports and make recommendations to managers and team leads on training recommendations for representatives that will improve the overall quality of service independently and as a team.Implement process for daily, weekly, and monthly reports and manage process.Provide quarterly reports to QA Manager or Operations ManagerService Improvements:Make recommendations to Service Manager Performs special projects or assignments as requiredProvides quality updates to the ASI management team and Quality Operations Department.