You'll focus on specific areas such as incident, risk, problem and change management, vendor and client relationships, internal and external communications,…
Providing visibility into the day to day operations of the support team, including reporting team metrics (time to resolution, satisfaction, etc.).
You will have precise commissioning and copy-editing skills as well as the ability to report on breaking news in an informative and engaging way.
Provide robust exit advise to learners as they set personal goals for career progression (should this recognise IAG across the learning journey as well as end).