This role sits within the Digital Services, which owns and runs the key ITIL processes across Technology (Incident, Problem, Change, Service Asset and…
You've got strong experience in modelling risk quantitatively, which means you're well versed in Quantitative Schedule Risk Analysis (QSRA) from its basic…
The Service Desk Analyst role is within the Service Desk and part of the wider Delivery Services team in the Technology & Transformation division.
You will work closely with the technical team and product managers to ensure requirements are being met to the correct and expected quality.