Are you looking for a new challenge? Would you like the opportunity to work for the South West's largest automotive dealership group?An opportunity has arisen at our busy Taunton Jaguar Land Rover dealership, for a Service Booking Administrator to join us on a full time basis to maintain a 5 star service for our customers.What can we offer you?In return for your reliability and hard work, you will be offered a great range of benefits including:Workplace pension (salary exchange option)Life insuranceEmployee Assistance Programme22 days holiday plus bank holidays (pro rata)Cycle to work schemeRefer a friend rewardsDiscounted sales, MOT, products, parts & servicing30am to 5.30pm, Monday to Friday with ad hoc Saturday workingWhat will I be responsible for?Contacting our customers to book their vehicles into the Workshop for servicing or repairsLoading the in house database appropriatelyDaily control of the service diaryReceiving incoming telephone enquiries regarding vehicle statusAssisting customers with general queries by finding solutionsMaximising service opportunitiesDirecting enquiries efficiently to the relevant departmentsUpdating customer details in line with the GDPRMaintaining GDPR security by following the relevant proceduresCreating service job cards and packsFiling and maintaining effective administrative processesAd hoc service administration as reasonably requestedContributes to the team by completing related tasks as needed The ideal Service Bookings Clerk will possess: Exceptional personal presentation, telephone & face to face communication skillsMicrosoft Office Skills and other in house DMS knowledgeExperienced in telephone systems and service callsCustomer focused at all timesRelishes the challenges of a pressured environment Who are we?Helston Garages Group are one of the 25 largest dealer groups in Britain and the largest in the South West, with 38 franchise dealerships providing customers throughout Cornwall, Devon, Somerset and Dorset with high-quality new and used cars and vans generating a turnover in excess of £600 million and representing a range of franchises including Westerly BMW & MINI, Kastner Volvo, Helston VW, Truscotts Peugeot, Carrs Skoda along with Jaguar Land Rover, Audi, Porsche, Maserati, Ferrari and Select Used Vehicles.This is a fantastic opportunity to join one of the top 25 dealer groups in the UK. If you feel you have the skills, aptitude and attitude to be our Service Bookings Clerk, then please click 'apply