Investigate issues and queries using the existing bodies of knowledge and test labs. Communicate frequently and proactively follow up with the customer by phone…
Ownership of updating the intake pack following sign off. Ensure PO’s and SKU’s are raised and amended when necessary. Attends and contributes in fits sessions.
Support mediation between all parties to interrogate and reconcile conflicts in order to secure buy-in and not just sign-off.
For defined projects & programmes and working in collaboration with the Senior Service Delivery Manager (SSDM), including processes, documentation and sign off…