Adecco Sunderland has an exciting opportunity to join a well-established expanding company as a Branch Assistant on a permanent basis based in Washington. The main purpose of this role is to serve the sales customer base providing excellent customer service and also to provide general administration support to the Sales Manager Principal Responsibilities Handling inbound sales enquiries by telephone and e-mail, checking stock levels & pricing using Microsoft Great Plains and Microsoft Excel Processing sales orders Dealing with customer queries & obtaining technical information Scanning, distributing and electronically filing Sourcing items from other suppliers when required Maintaining high standards of administration and customer service Skills Knowledge and Experience Excellent communication skills & telephone manner Effective numeracy, literacy and word processing skills Ability to liaise closely with internal colleagues and external contacts Good negotiation skills with the ability to assess issues and be assertive as required Excellent organisational and prioritising skills Competent in the use of Microsoft Excel, Word and Outlook Adecco UK are an equal opportunities employer. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website