Born in a Welsh barn in 1997, TOAST has grown from loungewear and nightwear  to become a unique lifestyle brand, creating and curating simple, functional, beautiful clothing, home ware and editorial.TOAST is renowned for its thoughtful, contemporary design and commitment to traditional textiles and craftsmanship. The brand aspires to be the global lifestyle brand synonymous with Social Conscience.TOAST has studios in both London and Swansea and is one of the very few UK clothing brands with its own pattern room.TOAST celebrates a slower more thoughtful way of life in shops throughout the UK, concept stores around the world and online at www.toa.stThe emphasis within the TOAST workplace is: Thoughtfulness - in all we do and all we say, in our actions and our interactionsSimplicity          - in our aesthetics, communications, processes and solutionsCreativity          - and the encouragement of fresh thinking and the free exchange of ideasCollaboration    - both among ourselves and with other inspiring individuals, organisationsand traditional craftsmenAs a strategic priority TOAST nurtures imaginative talent and change makers. As part of the TOAST team, you are a catalyst for the brand’s successes. To realize our ambitions we need you to share our interests and values, have an enthusiasm for TOAST itself as well as a deep knowledge and love of your own specialist area.In return for your dedication, TOAST will offer a supportive and stimulating working environment with flexible working hours and generous staff discounts. You will receive a comprehensive induction, including product and brand training, that helps to plant a deep understanding of TOAST that can be carried confidently through your work and into the outside world.ROLE OVERVIEW   As a Repairs Specialist, you will have full ownership and accountability for the day to day performance of all aspects of TOAST Renewal, our alterations and repair service.  You will be expected to use your initiative, manage your work load and your space to deliver the brand’s performance and cultural expectations.  You will need to deliver excellent practices in order to maintain an efficient and effective service which supports store performance. You will also be an ambassador for the brand’s culture both in your appearance and behaviour and will be expected to represent the brand to customers to the same high standards. ROLE IN DETAIL   -       Take ownership of TOAST Renewal and accountability for all of its operational functions including;Discussing with a customer what type of alteration/repair they want, or making recommendationsAltering or repairing garments or making minor adjustments to fit customer requirementsUsing a sewing machine, iron press and other equipmentWhere necessary, stitching or tacking by hand, removing stitching and re-stitchingRepairing garments: patching or darning holes; replacing zips and buttons; carrying out invisible mending-       Deliver an excellent Renewal service that meets TOAST expectations and supports the needs of all stores.  This may involve;Demonstrating alterations and repairs to customers on the shop floor.Running workshops or 1-1 tutorials. Working from different store locations.-       Deliver KPI targets and TOAST’s Customer Service expectations -       Provide detailed feedback weekly to key liaisons regarding TOAST Renewal performance -       Actively seek self-development and training of own skills set to continually improve performance-       Liaise and seek feedback from all key Head Office functions in order to facilitate excellent performance-       Be a brand ambassador, representing TOAST both visually and behaviourally at all times SKILLS AND EXPERIENCEEssentialMust be skilled on a sewing machineProficient in basic alterations and repairs incuding; Hemming, Shorten Trousers/Shorts/Dress/Skirt, Shorten Sleeves, Lengthening Skirt/Dress, Visible mending and Darning.A proven track record of working on own initiative and under pressureActive management of scheduling to meet targets and deadlinesHighly organised in delivering efficient and effective operational processesProven track record of delivering excellent customer serviceA genuine passion and affinity to TOAST and a strong understanding of our customersReliable and highly self-motivated with strong communication skillsDesirableA keen interest in arts and cultureConfident but embraces feedbackExperience of teaching and running eventsIf you are interested in applying for this role please send a CV and cover letter to retailjobs@toa.st