Company DescriptionPrimeVigilance, an Ergomed company, was established in 2008 by former Drug Regulators, to provide specialised pharmacovigilance services to pharmaceutical and biotechnology companies. These services cover the science and activities relating to the detection, assessment, understanding and prevention of adverse effects or any other drug-related problem (WHO definition of pharmacovigilance). Since then, PrimeVigilance has added other services including medical information call centres, and has grown to become one of the global leaders in its field, providing services to over 150 client companies in more than 100 countries. We continue to expand as we strive to become the leading global pharmacovigilance and medical information service provider. Our Mission is a world with safer drugs.Job DescriptionPrimeVigilance is continuing to expand and is looking for a Medical Information Associate to join our dynamic and rapidly growing organization.The role is ideal for a confident and enthusiastic individual with an understanding of Medical Information who is looking to develop or build on their knowledge and gain exposure in assisting in the growth of a medical information department in the service provider industry.Due to the variety of work with customers globally - we are looking for a multilingual individual.To oversee the medical information email accounts;To receive and return the acknowledgment of medical information enquiries received by email;To perform duplicate checks in the MI database;To enter medical information enquiries into the MI database;To ensure that all medical information enquiries received into the medical information email accounts are forwarded to the appropriate individual(s);To help maintain the library of reference safety information (e.g., CCDS, SmPCs, PI, etc.) within the Medical Information database;To help maintain the library of Frequently Asked Questions and Standard Response Documents within the Medical Information database;To generate daily, weekly and monthly MI reports;Manage and track invoices for medical information services as required;To assist with the development and improvement of medical information processes and procedures QualificationsBachelor degree (Life science)Excellent knowledge of Italian or Polish - both verbal and writtenAdvanced knowledge of MS Word and ExcelExcellent attention to detail and organizational skillsIndependent problem solving and decision-making skillsProcess oriented and critical thinkingResponsible approach to work dutiesAdditional InformationOur OfferCompetitive salaryDynamic team of colleagues in a fast-growing company – possibility for your quick career growthMulticultural environment, English as a company languageStrong emphasis on personal and professional growthExtensive and specialized trainings in pharmacovigilance – internal trainings provided by skilled professionals, but also prestigious trainings/seminars taking place abroadFriendly working environment with several social events per year