VANRATH are delighted to be partnering with a fast growing maintenance company based in Belfast in their search for a full time Maintenance Operator on a temporary ongoing basis, there is the opportunity of permanency for the right candidate.Answer incoming calls and respond to emailsEfficiently handle customer inquiries both via phone and by emailManage and resolve customer complaintsProvide customers with product and service informationEnter new customer booking information into systemUpdate existing customer informationIdentify and escalate priority issuesRoute calls to appropriate resourceFollow up customer calls where necessaryDocument all call information according to standard operating proceduresCommunicate with customers and suppliers in a professional mannerHandle customer bookings efficiently and professionallyBe flexible and adaptable to business needsThe Ideal PersonAs a Maintenance Operator you will be dedicated to providing the best possible customer experience. The ideal candidate will have the following;Transport Knowledge, an advantageProficient in relevant computer applicationsKnowledge of customer service principles and practicesKnowledge of call centre telephony and technologyExperience in a call centre or customer service environmentStrong data entry and typing skillsKnowledge of administration and clerical processesRemunerationVANRATH are offering a class leading rate of pay from day one. This is an excellent opportunity with the scope to move to a permanent role.