International Roaming Specialist

With Three establishing itself as a strong roaming player in the UK with our Feel At Home proposition, the International Roaming service has become a key focus both for our business and the industry as a wholeThe International Roaming team manage the Roaming operations for Three's 3UK Roaming Services for both Inbound and Outbound roamers to ensure regulatory requirements are met, internal KPI’s are improved, footprint expanded and our customers experience is maximised. Reporting to the International Roaming Operations Manager, you will be responsible for ensuring the current roaming services work and for expanding Three’s Roaming footprint. This will be through the interaction with our Roaming Partners, Commercial, Wholesale Finance and Network teamsThe role is responsible for ensuring the technical \ operational aspect of the roaming partnerships are working effectively and proactively manage the end to end operational experience of a roaming partnership. What you'll be doing...Work with Roaming Partners, Hutchison Sister operating companies and Group IOD to ensure a positive roaming experience for our customersProvide 3rd line support for inbound and outbound roaming issuesTest and launch new roaming services to expand 3UKs roaming footprint e.g. Voice, SMS, GPRS, LTE, Camel and VoLTEWork with the Group QoS team to ensure the On-Net roaming services meet the Group Global KPIsEngage in projects when required to provide roaming requirementsImplement steering of roaming and Advice of Charge changes in-line with Group and Legal requestsWe need you to have...Experienced IREG Engineer or relevant experience in an Operations or Senior Network Engineer roleAbility to understand and interpret performance KPI's relating to Network Elements and servicesOperational experience / understanding of SS7, MAP, IP, CAMEL, TADIG and other core network systemsRelevant 3G / LTE technical experience with a wish to take the step into people management, with the ability to manage and motivate peopleDelivery focused with the credibility to engage and influence stakeholdersStrong organisation skills and proficient in planning and organising self & othersExcellent attention to detail and ability to multi-task, looking for ways to improve and reinvent how the service is managedEducated to Degree level in relevant disciplineFancy some of this?...Flexible working hoursCompetitive salaryAwesome bonusPersonal days on top of standard leave allowance

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