Collaborating internally you will also help to provide advice to operational teams to further improve 3rd line support and promote the transfer of technical…
Design and own the architecture of the knowledge base. Able to quickly establish credibility and rapport with technical knowledge experts, internationally, and…
Ability to establish, develop and maintain effective relationships with both technical and non-technical stakeholders up to Senior Manager level.
Excellent communication skills, with the ability to communicate complex technical concepts clearly to colleagues, including management level.