Due to continued success and increasing student numbers, we are expanding our talented team, whose role is to provide student-centred information, advice, guidance and support, mostly by phone and email, so that we can continue to provide an exceptional and responsive service. We are hugely passionate about what we do and are looking for likeminded individuals with dynamism and energy who genuinely care about our students and their journey with us, and who can work in a fast-paced environment which is focussed on continuous improvement. The roleWe are seeking to recruit Student Recruitment & Support Advisors within the Open University in Scotland. You will be involved from assisting with enquiries about our courses, fees and financial support through to the administration of their registration. You’ll also support students with a wide range of queries while they are on their course.Skills and experienceAble to communicate effectively, with empathy, by phone and in writing Recent experience of working in a customer facing environmentCommitment to providing a first-class service to studentsExperience of working positively and effectively with othersAble to receive and process information quickly and accurately under time pressureWell-developed skills in organising self (tasks, priorities and time) The full summary of duties and person specification can be found within the Job-Related Information here.What you get in returnWe have a strong commitment to providing training and development in and beyond your current role. This includes thorough induction into the organisation and regular reviews of your training and development needs. We also offer a great range of benefits that support our employees and their families for the long term. Benefits include an attractive pension proposition and 30/33 days holiday per annum pro rata, plus Bank Holidays and Christmas closure days. How to applyAll applications are completed online via the OU Job’s page by registering and clicking the “APPLY NOW” link. Applications submitted via 3rd party websites will not be considered.To apply for this role please submit the following:-CVA personal statement that clearly identifies how you meet the criteria in the person specification. Please ensure that you provide relevant examples as evidence to support your statements. The selection panel will consider how well the information you provide demonstrates that you meet the criteria identified in the person specification.To ensure that your file is uploaded to our system correctly, please make sure your document is saved with the following file name as appropriate to the vacancy you are applying for: ‘Student Recruitment & Support Advisor’, surname, first initial.