This role is 4on 4off 12hour shifts**Objectives and responsibilities:Reacts efficiently and effectively in line with SLA’s and KPI’sTo communicate effectively with clientsTo be knowldgeable of processes completing them in line with agreed handling guidesTo perform tasks in a professional and timely manner meeting both clients and Mitie expectations.To carry out below duties in compliance with Mitie Services policies and procedures.Compliance with Health and Safety policy/legislation.To be screenable to BS5979 standard.Main Duties after training:• To raise jobs on system.To use the required systems effectively and correctly.• Respond to helpdesk emails within a timely fashion.• To provide administration support to all clients and stakeholders.• Answer the telephone and address all enquiries in a timely and professional manner.To uphold a high level of customer service and professionalism at all times.To work as part of a team, communicating effectively and in a timely manner.To achieve a high standard of accuracy and attention to detail.• Run open job weekly reports.• Assist with tasks requested by Helpdesk Co-Ordinator