About the roleAt National Grid our excellent customer service is at the heart of everything we do. As a graduate customer account manager, you will be the single point of contact for a portfolio of customers across the Electricity Transmission licensed business. So, having a knack to developing strong relationships, connecting with key business executives and stakeholders and keeping clients satisfied concurrently, is something we don’t take lightly. Whilst working alongside various teams within National Grid including technical and non-technical employees, you’ll be anticipating customer needs, administering the voice of the customer to ensure delivery of Electricity Transmission customer products and mitigating risks through managing and negotiating commercially appropriate contracts. All the while providing the customer with a positive experience through their customer journey. What you'll needMinimum requirement 2.2 degree in either Business Studies (or business related degree), Marketing or EngineeringTo apply for this role, you will need to hold a full valid UK driving License What you'll getWe’re proud to offer a competitive salary of £28,709 (or 29,753 if you hold a Masters) This opportunity is at our Head Office in Warwick, WarwickshireThe closing date will be 31st January 2021 but for popular roles we may close applications earlier than advertised. We advise all candidates to apply as early as possible to ensure you obtain the place you want in the application process. Recommended skillsNegotiationCustomer ServiceProvide ServiceCustomer RetentionUtilize PassionDevelop Opportunity