Your role is made up of several different responsibilities, namely working with new and existing clients, as well as managing your own team of sales…
Liaising with people across CGDE and the wider project, which will include working with senior researchers as well as CGDE’s admin and operational staff.
The Customer Success Manager is responsible for interfacing with a portfolio of customers to: Ensure customer success and build advocacy in their existing base.
Drive customer education through training awareness and attendance, as well as ability to share knowledge and demonstrate or train when required.