By joining our team you will have the opportunity to learn about some of the newest and most innovative cycling equipment on the market As new technologies are developed and before new products hit the market you will be able to learn from and speak with product developers in order to gain an in-depth knowledge about the products and the constantly evolving market Of course the most important part of our job is supporting our consumers as they are the core of each of our brands Our representatives speak with cycling enthusiasts from around the globe daily We get to share their achievements hear about their stories and help them through their toughest times Whether we are solving a problem for a consumer or helping them pick out the perfect gear for their next challenge we are here for our consumers when they need us most We are a young international team interested in candidates with vast cycling experience a passion for sports and who have the ability to be part of a team We welcome problem solvers and active listeners All candidates must possess a professional customer service mindset meaning that they know how to put consumers first We also ask for applicants who are flexible open minded and have a positive attitude If you feel like you possess the qualities and skills we are looking for we would love to hear from you Responsibilities Contact Management - Provide first class customer satisfaction at all times by taking necessary steps to assist and support our customers - Handle incoming customer contacts (via telephone e-mail chat or other channels) while creating and logging tickets into the system - Make outbound contacts to consumers (via telephone and email) in response to generated issues by following up with additional information or updates -Update tickets in accordance with proper logging procedures - Ensure correct presentation of the client s corporate and brand images in all interactions Knowledge Management - Attend all trainings to gain expert knowledge and understanding of all products and procedures relevant to the service - Provide proactive feedback to team leaders regarding new solutions potential escalations or service issues in order to proactively find solutions in cooperation with the company if not within Webhelp guidelines - Improve knowledge database by assisting in the documentation of product FAQ and updating evolving procedures We offer-Full-time and permanent contract-Salary 16 732 21 euros gross year up to 3 600 euros gross year in bonus-Schedule Monday-Friday from 09 00 to 18 00-Internal Development Program Requirements- Native level of German- Fluent English Soft Skills - Self motivated- Team player- Active listening skills- Supportive person- Outgoing and open minded The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age disability ethnic marital status gender nationality ideology politic race religion and sexual orientation