We have a fantastic opportunity to join the world's most broadly-based healthcare company as a Customer Service Representative based in Sunbury. This role is a fulltime, temporary role for 6 months initially, (working from home during Covid lock down, this role may become office based). The role is working 9am - 5.30pm Monday to Thursday and 9.00am - 5.00pm on Friday, paying £10.00 per hour.ResponsibilitiesThis role is to support the UK market, so you will be dealing with inbound calls only from healthcare customers.As the primary contact between the business and its customers, you will be expected to demonstrate excellent customer service with every interaction to ensure that every customer receives the same level of high service that you yourself would expect. Processing telephone orders, enquiries, complaints, and requests for informationArranging for returns and credits to customers' accountsProvide updates to customers and collect feedback on customer satisfactionManaging the relationship between stakeholders from all areas of the businessMaintaining corporate SLAs and individual KPIsResponding to email enquiries from customersMaintaining customer and product knowledge Skills and Experience Strong customer focusEffective communication skills in English - verbal and writtenExperience of working in a contact centre environment would be beneficialAbility to work in a team environmentGood computer skills including data input and knowledge of Customer Relationship Management systems would be usefulAbility to work in a fast-paced and busy environmentOrganisational, numerical and administrative skillsWillingness to take ownership of issues and resolve them when necessaryBenefitsOn-site car parking and cycle storageSubsidised on-site restaurantComprehensive trainingDiscounted staff shop. Annual bonus schemeConveniently located to public transport links