Position Summary:Based in Inchinnan the Customer Service team as part of the Commercial Operations group, are responsible for supporting our clients throughout the lifecycle including the administrative, quotation and order fulfilment phases. Customer Service Reps provide exceptional customer service, promptly and accurately when responding to internal and external customer requests.Responsibilities:Work on assignments/projects as part of a teamEscalate and problem solve customer inquiries and complaints without managerial supportAssess individual customer requirements and direct activities to appropriate departmentsMaintain daily customer service reportsGeneral office duties requiredProvide a high standard of customer service support to Life Technologies customersManage all telephone / fax / written / web orders within the divisions guidelines, relay price and availability of products to customers where necessaryDeal with customer complaints efficiently and professionally as per the service level agreementMaintain and create new customers accountsParticipate in quarterly CS upselling programsAdhere to SOP’s, SLA’s and departmental training guidelinesMinimum Requirements/Qualifications: Experienced Microsoft Office and E1 userStrong written and verbal communication skillsMust have the ability to identify and solve problems and to multi task under deadlinesA minimum of 1 years customer service experience required, preferably in a call centre/office environmentMust possess self-motivation, enthusiasm, a positive attitude and perform as a team playerDisplay attention to detail and accuracy in the work placeGood organizational skills and the ability to prioritize effectivelyMust demonstrate judgment, tact and diplomacy in dealing with internal and external customersWork on own initiative on daily routine tasks as well as solving system issues