Working with both technical and non-technical colleagues you will be responsible for ensuring business SLI/SLO’s are met and are ever improving.
The Service Desk Analyst role is within the Service Desk and part of the wider Delivery Services team in the Technology & Transformation division.
Good understanding of retail engineering. Provide engineering support & direction to the business, where necessary.
Once a customer has requested a call-out, you will be the first person on site to assess/resolve the fault on their photocopier and must therefore be an…