The Day to Day management of Field Service Engineers (FSE) and the "assigned to engineer" ticket queue. AV Field Service Engineering Manager.
Providing support to users/administrators of the platform. Experience assessing, troubleshooting, resolving and providing root cause analysis for product issues…
Escalation to field engineering where remote resolution cannot be achieved. If resolution cannot be achieved, then accurate qualification of fault prior to…
Professional Engineer or engineering chartership preferred. Bachelor’s degree or Masters in an engineering discipline.