Job description Do you love having fun and enjoying every second? This is how we believe work should be!The Customer service department is waiting for you!What can we say about us? We are flexible, dynamic, and always up to date with what’s going on out there and we have the best teams in our offices!We create experiences, smile! You found us!Goal of the position: You will be part of our dynamic and dedicated Wholesale Customer Service team, servicing our Wholesale customers worldwide. You will follow up the whole order to cash process of UK and European accounts.Main Activities: Order entry & follow upOrder book management / orders to cash conversionResponding to wholesale customers’ queries by telephone or emailResponding to sales agents queries by telephone or emailHandling wholesale customers’ complaints and returnsLiaise with Sales, Logistics and Finance (AR)Who will you report to? Wholesale Customer Service Manager for Northern Europe Requirements Minimum experience in the industry: Minimum 1 year of experience in a similar position, ideally in the Fashion Industry Education level required: University degree in Business or similar.Required languages:Fluent in English, another European language is a plusTechnical skills required: Advanced MS Excel skills & Experience with SAP is a plusWhat are our expectations for you?You must have the Pepe Jeans spirit! Not everyone can be part of our team!Adaptable / FlexibleResults DrivenTeamworkAffinity with Fashion / RetailPro-active and flexible team-playerProblem solver who takes ownershipWork well under stressGood communication and social skills, service-minded and organizedWhat we offer in exchangeDiscount on the brands of the GroupDiscount on medical insurance