Our client, a World market leader in street cleansing vehicles, are looking for a Service Conroller to be based in Bristol in a permanent role.The successful candidate will be providing daily support within the service department team by being an interface with the customer, handling service requests and providing timely assistance to engineers ensuring that all parts and technical assistance is available when required. To work as a team with the day to day running of the service office to ensure maximum efficiency, using the SAP system as the prime tool along with other systems.Main duties will include:-* Proactively dealing with customer service enquiries, taking ownership of the problem from start to finish* Taking / logging incoming work from customers* Create job cards / notifications via SAP, and identify / order parts for engineers.* Plan engineers daily workload, effectively and efficiently* Prepare and provide estimates to customer and subsequently follow up to ensure whenever possible their conversion* Plan and efficiently manage machines in the region on contract maintenance, including maintenance of the contract planner* Process engineer job sheets for correct and accurate completion and record non-compliance or poor completion.Contact Leanne on (phone number removed) or email (url removed) for further information