Job Duties: Maintaining and monitoring the practice appointments systemProcessing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professionalProcessing and distributing incoming (and outgoing) mailTaking messages and passing on informationFiling and retrieving paperworkProcessing repeat prescriptions in accordance with practice guidelinesComputer data entry/data allocation and collation; processing and recording information in accordance with practice proceduresInitiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers Clearing and re-stock consulting rooms as requiredProviding clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning Qualifications / Experience: Candidates must hold 4 GCSEs (or equivalent) - Grade C or above, including English LanguageRSA Word processing Stage 2 (both parts) or equivalent or one year's word processing experience.A minimum of at least two years' experience in an administrative /office setting.Excellent communication and interpersonal skillsAbility to work as part of a team, establish priorities and to plan and co-ordinate work under pressure.Flexibility