Position Overview The Customer Quality Engineer leads customer response system, directs customer interface for all quality customer plant performance concerns, and ensures that all concerns are properly directed to appropriate personnel expeditiously which includes overseeing customer onsite Quality Liaison’s and their activities. Education: Bachelor degree in Engineering or a technical field from an accredited institution Responsibilities will include (but may not be limited to): Primary interface between customer and the Manufacturing Plant · Proactively interact with the customers at their site as required or as necessary · Function internally as expert on customer specific requirements relative to product, process, expectations for quality related items · Communicate regularly with customer quality organization to keep the customer view of quality performance up-to-date · Coordinate and control closure of all customer related corrective and preventative quality issues in close cooperation with production plant quality, supplier quality and engineering organizations · Responsible for validating and verifying corrective actions in production process · Coordinate necessary sorting activities on-site (Customer plants) in cooperation with the plant manufacturing quality team · Coordinates customer PPAP submission · Attend all customer initiated regular and sporadic quality meetings representing the organization and position · Manage data entry and updates of the customer issue response system and the Lear internal customer data entry system (LQTS) · Coordinates and actively participates in visits by the customer for quality related activities or audits o When observations are identified by the customer, responsible for the root cause analysis, the actions to correct and the verification actions are in place and effective. · Supervises the manufacturing plant liaisons on site at the customer location ensuring that issues are addressed and responded to. · Has the authority and the responsibility to stop any process or product delivery in case of a non-conformance of customer expectations, safety or environmental risks. To be a success in this role you must have: Bachelor degree in Engineering or a technical field from an accredited institution Strong communication and coordination skills Expert in problem solving and analytical skills using 8D methodology:Competent in quality tools, and process/production control methods Ability to read and interpret drawings to ensure the understanding of the agreed quality parameters and product specific requirements Working knowledge of quality and/or internal audit processes, including knowledge of process/production control methods Minimum four (4+) years of quality engineering experience in a manufacturing environment Expert in customer specific requirements Proficient with Microsoft Office applications (Word, Excel, PowerPoint, etc.)