The purpose of this role is to ensure a high standard of service is delivered to every customer, ensuring every customer contact is a positive experience. This requires a clear understanding of the business processes, ensuring customer excellence is central to all activities whilst consistently meeting the required performance standards.Act CommerciallyCommitment – Possess a strong understanding of the actions required to deliver good customer excellence.Good Judgement – Review all business information before making a decision that affects our customer experiences and our business reputation.Tenacity - Follow all stakeholder requests from initial contact to the conclusion of the eventManage SelfAttitude – demonstrate positive attitude and self-confidence to work and show a clear understanding of set policies/procedures & being willing to adhere.Self-Starter - Ability to work of own initiative.Organisation – Prioritising & re-prioritising tasks in relation to conflicting demands on time