Head of Service Quality / Leeds / Up to £70k Are you a Service Quality professional looking for that next step that provides growth and responsibility? Do you want to expand your skill set further within an exciting organisation? Corecom Consulting have combined with a market-leading organisation who are looking for a Head of Service Quality to oversee the service to their Global clients and drive service quality assurance across the organisation as well as leading a team of QA Professionals. ​Your main responsibilities: Responsible for defining and implementing the Service Quality operating capability through the organisationDefining the continuous improvement and delivering improvement to their customer experienceAssessing risks and change managementHelp to mature the Service Quality function and grow a team of QA Professionals Skills required: Demonstrable experience in a senior Service Quality Management rolePrevious Management experience and the ability to lead the QA DivisionProven stakeholder management expertiseAbility to manage and mitigate risks and issues Shortlisting will close next week if this role sounds like something you would be interested in then please get in touch!  Head of Service Quality / Leeds / Up to £70k