Our client, an award winning national company, is looking to recruit a Customer Support Officer to join its professional team on a full time, permanent basis, based in Taunton. They strive to provide the best customer service to their customers and are looking for talented people to join their ever growing business. Are you looking for a new opportunity within a progressive and professional business? Do you have a strong background in delivering exceptional service to clients? Then this could be for you! As a Customer Support Officer your duties will include: Providing a proactive and responsive service maximising client retention. Managing policy administration and queries in a professional, timely and empathetic manner and in line with company guidelines. Providing professional assistance and advice to clients ensuring high levels of service. Maintaining accurate records and file notes. Checking, processing and issuing new policies within agreed company standards. Assisting with queries regarding potential and ongoing claims. To be a successful Customer Support Officer you will have the following skills and experience: Ownership of own continuing professional development. Knowledge of Microsoft Word and Excel. A minimum of 5 GCSEs or equivalents at C grade and above to include English and Maths. Able to produce certificates to verify all qualifications. Excellent customer care skills. Great administration, interpersonal and communication skills. Ability to manage personal workloads, follow clear instructions to carry out given tasks and meet deadlines. Ability to work closely and flexible with other team members. Demonstrate a high level of professionalism, integrity and commitment. In return, the Customer Support Advisor will receive a salary of GBP20,500, rising after probation plus excellent benefits which include support in obtaining work-related professional qualifications, pension and more. If you are interested in joining this nationally renowned organisation, click apply and upload a copy of your CV.