A fabulous opportunity for a Call Centre and Customer Service professional to join this growing team based in a remote location in Worcestershire. This is a 24:7 operation so ability to cover shifts across days, afternoons, weekends and nights will be required (full shift pattern will be sent to all interested parties). Client DetailsA growing busy provided "techology enabled Healthcare solutions" for vulnerable customers. DescriptionAs a Customer Service Coordinator you will be handling all incoming enquiries from customers and their families, providing a high level of care in line with each individuals support needs. You will establish meaningful relationships with all customers that you support, including all health care professional and family members. You will proactively respond to any/ all alerts and notifications, ensuring adherence with SLAs and escalating where required, as well as dispatching emergency services where needed. The Customer Service Coordinator will update patient records, raise requests for Engineers to visit customers where repairs and maintenance work is required. ProfileThe ideal person for the Customer Service Coordinator will: Be caring in nature and able to build strong rapport/ relationships with people at all levels Be available to work shift patterns covering days, weekends, nights and afternoons Remain calm under pressure, managing incoming enquiries and administration support Be a driver, able to get to a remote location in Worcestershire Ideally have worked within customer service within a Healthcare setting Have worked with end user customer Job OfferSalary: £20,874 33 days holiday (will be flexible as you will be working bank holidays) Friendly, supportive business with lots of opportunity for progression