As a Customer Service Agent, you will deliver exceptional customer service to customers from around the world. You will provide customers with accurate information and take detailed and timely records of damages, gas volume, etc. Key Tasks and Responsibilities Welcome all customers as they arrive on the lotAsk about their experience with Sixt; recording feedback to improve future rental experienceMake sure customers have all personal belongings from the vehicleDiscreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss reportUse proper statement to determine if vehicle is being returned with full tank of gasAdvise and review rental charges, providing an accurate receipt to the customerProvide information regarding transportation to the airport terminalComplete a service alert for any mechanical and or body damage communicated by the customersIdentify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot locationKeep lot organized for ease of access and traffic flowWork in outdoor weather conditions including direct sunlight, rain, heat or coldPerform other job duties as assigned to meet the business needs. Your Qualities High school diploma or GEDMinimum 1-year customer service experienceMust be at least 21 and have a valid driver's license with a clean driving recordExceptional interpersonal and relationship building skillsStrong verbal and written communication skillsStrong organizational skills and the ability to multi-taskAbility to manage stressful or unusual situations to maintain good customer serviceBasic computer navigation skills and knowledge of Microsoft Office applicationsAbility to work 40 hours per week including day and/or evening hoursLikely to require at least 5-10% travel, some of which may be by airplaneMust be willing to wear company uniformsMust be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the futureAbility to communicate in other languages is a plus. Why Choose Sixt? As a global mobility service provider, SIXT is well-known for over a century of innovative products and customer-orientated services. The company’s success and dynamic growth is based on their employees’ commitment. We champion an energized work culture, development opportunities and growth potential! In addition, we offer a competitive salary and employee benefits.