Customer Service Advisor – Mortgages – 6 month contractLiverpoolAs a Barclays Senior Customer Service Advisor, you will explore our customers’ lives, their mortgage needs and eligibility before introducing them to a Mortgage Advisor. Combining a friendly, can-do, focused approach to customer service with strict compliance, you’ll do everything you can to help customers move forward with confidence. In return, we’ll help you to build your best career within Barclays.This is a six month fixed term contract. You will work 35 hours within the week, between 7am and 11pm Monday – Sunday on a rotational basis.What will you be doing?• Meeting customer needs and achieving allocated goals • Ensuring customers receive an exceptional service by addressing solutions and transactional processing requirements• Achieving overall shared service goals by identifying complex and non-standard customer requirements and opportunities, and referring these to appropriate colleagues• Building relationships across the local community to ensure Barclays are sensitive to community needs and recognised as an active contributor • Using your own initiative to monitor your performance and develop the knowledge and skills that you need to be the best you can beWhat we’re looking for:• Experience in a customer-facing role, showing a genuine interest in customers and providing evidence of exceeding customer expectations • The right attitude, personality, potential and skills to provide excellent service and case ownership• The initiative to resolve customer queries and complaints, using pre-defined escalation points where necessarySkills that will help you in the role:• Experience of dealing with complex customer queries and complaints • Excellent verbal and written communication skills• Experience of operating in a customer-facing or telephony role where service is paramount• Proven ability to meet performance standardsWhere will you be working?Our Wavertree Park site has recently been renovated into a modern contact centre, offering a warm and friendly environment. You will have access to our on-site staff canteen. Our Wavertree Park train station is within walking distance from the site and there are bus links into the Technology Park.