Our rapidly growing organisation is keen to bolster our team with enthusiastic customer service experts. Based in our call centre in Eurocentral, Scotland, our Advisors are the central point of contact for the general public, and as such handle all manner of incoming communication. We pride ourselves on dealing with enquires with the greatest possible care, while dealing with all feedback in a timely and professional manner. Putting customers first is a top priority here and you'll be part of a supportive, fun and friendly team who are all focused on having great conversations.Due to our continued growth and the opening of our new distribution / call centre we are now looking to take on a number of new Customer Service team members. This could therefore be the perfect opportunity for those looking to start immediately or a little later on during the year. There are a range of part-time and full-time contracts available between 21 to 40 hours per week across the hours of 08:00 – 20:00. Please note that this is a shift-based role and will include weekend and evening working on a flexible basis, the shift patterns will include:• Working 1 to 2 weekends per month• Monday - Saturday shifts are between 8am - 8pm • Sunday shifts are between 9am - 5pm What you'll do Delivering excellent customer serviceAnswering, reviewing and forwarding incoming calls and processing customer contactsProcessing incoming email and postInvestigating customer enquiriesProblem solving feedback provided by customersLiaising with internal departments across the businessAd hoc tasks as required by ManagementPotential opportunity to progress into responding on social media platforms and live webchat What you'll need