BETHECHANGE! greenbean are working on a hugely exciting new role, we are looking for several customer service advisors.While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.(Please note this role will be home working until Summer 2021).If you have a passion for customer service, building relationships and a natural ability to problem solve then this is the role for you.Our client Empowers Passionate People.You will act as extensions of our clients’ teams, with a comprehensive suite of technology, payments capabilities and value-added services.Essential Job Experience: * 2-3 years of experience in a customer service environment (e.g.travel, retail, customer service) Essential Job Skills: * Strong Customer Service and relationship building skills * Excellent communication skills- The ability to liaise with Stakeholders on a day to day basis via telephone (excellent telephone manner), email and face-to-face in a clear, caring, concise and professional manner * Problem solving skills: able to identify the exact details of a problem through a rational process and be able to take steps to ensure a successful resolution.* Planning, organizational, time management and negotiation skills * Attention to detail, able to document details of issues clearly in a concise understandable manner Technical Skills: * Intermediate to Advanced skill level in Microsoft Office Suite i.e.Word, Excel and Outlook * Experience with and working knowledge of accounting system * Knowledge of working with a complex CRM database preferred