Customer Sales and Service Advisor Cobalt Business Park, Newcastle£19,500 + 10% bonus Sure, Sage deals in cutting edge business tech solutions but, when our customers call our award-winning contact centre, their needs and expectations are the same as anywhere else – they have an issue that they need resolving quickly, pleasantly and with total competence. And that’s something you’re not only able to do, it’s something you take a lot of pride in doing. It’s something that matters to you. And that’s why you’ll fit right in as a Customer Sales and Service Advisor at Sage. Like you, we’re fanatical about brilliant customer service. We won’t put you on the end of the phone until you really know what you’re talking about. That means plenty of training in the products we offer. Consider it fuelling up for that ‘extra mile’ you’ll routinely travel for our customers when you give them invaluable tech support. And once you know the ropes, with your expert listening skills, you’ll soon be able to suggest products that will make our customer’s lives even easier – when you’re offering solutions, the products almost sell themselves. That kind of genuine customer service has real value – for the customer and, when you join Sage, for you too. Our contact centre is a fun and lively place to work and there’s some real opportunities for progression, within the centre itself and Sage as a whole! We were recently awarded the North East Contact Centre Award’s – Large Contact Centre of the Year with many of our team also picking up personal awards and commendations, so you’ll be learning with and alongside some of the best in the sector. The building itself and all the facilities are top of the range and will be opening its doors for the first time in early 2021 when you join. There’s free onsite parking too! Ideal skills There’s a reason why businesses around the world depend on Sage platforms. It’s because we innovate. And that applies as much to customer service as it does to our products – our Customer Sales and Service Advisors need to be as agile in their approach as anyone else in the organisation. It’s all about taking product knowledge onboard and spinning it into amazing service. Our perfect Customer Sales and Service Advisor will: Have a natural affinity to tech and enjoy learning about new pieces of software etc. (if you’ve used operating systems or even Sage products before – all the better)Have experience of working in a customer service role. Possibly in retail or hospitalityBe able to understand customer queries and problem-solve in real-time on a callHave good written and excellent verbal communication skillsBe able to quickly absorb product knowledge and be up to speed with latest developmentsBe passionate about going above and beyond for the customerHave a ‘can do’ attitude and collaborate with others to boost performance Key responsibilities Ensure excellent customer service and call standards at all timesTake control of calls and deliver clear, structured solutions for our customersGenerate sales leads by relating Sage products to customer needsContinuously develop Sage product knowledge and contribute to knowledge baseInnovate – got an idea? Share it! About Sage Sage is a global company built on the unique personalities and characteristics of 13,000 colleagues across 24 countries. The market leader for cloud-based accounting, financials, enterprise management, people and payroll software, we empower the world’s business heroes. Steve Hare has been recognised by colleagues as the top scoring CEO on Glassdoor throughout the ongoing COVID-19 crisis, due to the high levels of communication and engagement throughout. As a worldwide FTSE 100 company, we do business the right way while giving back to our local communities. By giving each colleague five paid days a year to support the Sage Foundation, they can volunteer in whatever way they feel best. We believe in building a culture where colleagues feel they can bring their whole selves to work. Where people know they’ll be judged on their performance and behaviours – not their identity. All qualified applicants will be considered for employment and not discriminated against based on their race, colour, age, religion, sexual orientation, gender identity, national origin or disability.