Description Position Summary:Customer Experience Specialist – Demos will be responsible for working with the Field Application Specialists , Field Service Engineers , Commercial team and Customers as well as internal stakeholders to manage the demand for hardware demos within the EMEA territory and support the growth of and improvements to the hardware demo program.Customer Experience Specialist – Demos will be responsible for establishing and maintaining positive, successful relationships with customers on behalf of the company by taking complete responsibility for each customer interaction by telephone or by e-mail and ensuring all customer demo requirements are fully met. Customer Experience Specialist – Demos position will strive to delight the customer through courteous interactions, responsive resolution of concerns, strong follow-up and attention to detail. Preferred education & experienceA general standard of education – A level or equivalentKnowledge of a European language advantageousExperience in a Customer Service, Customer Experience, Customer Support or equivalent is preferred and ideally within the manufacturing or distribution industriesPrevious experience in developing customer relations and demonstrable interpersonal, communication and customer service skills essential. The ability to multi task , adapt to changing priorities and be an excellent organiserTechnical awareness of Single Use Technologies preferableKey skills & abilities:Strong attention to detail and exceptional problem solving skills combined with exceptional computer skills/literacy including knowledge and experience of Microsoft Office applicationsA strong desire to succeed combined with the ability to execute on multiple tasks (working calmly and accurately under pressure) whilst being self-motivated with the ability to work as part of a team, however, with little direct supervisionAbility to ensure and influence customer satisfaction by demonstrating tact, sensitivity, and professionalism through demonstration of excellence in organization and team management skillsAbility to develop and maintain working relationships and assist FAS/FSE/BAM/TSS to support demo requirements via adherence to detailed processes and demonstrating excellent communication skills to all stakeholdersManage hardware demo requests through the system and organise workflow of demo project through the system ensuring traceability of demo unitsSupport in the co-ordination of acquiring new demo equipment and facilitating equipment repairs. A hands on approach and willingness to be trained in practical elements by the Field Service Engineer, advantageousStrong ability and willingness to work as a key team player as part of the Sales Support functionAbility to communicate effectively with internal functions including (and not limited to) Administration, Production, Scheduling, Logistics, QC & QA, Hardware Product Management (USA) and Finance, updating regularly to guarantee customer requirements are metAbility to support strategic commercial sales plans and marketing strategies as may be outlined by Senior Management and Leadership, including the European Sales Director and local Sales Support ManagerAbility to demonstrate excellent telephone skills reflecting a positive, professional, customer centred organization including the ability to effectively utilize a networked telephone systemAt Thermo Fisher Scientific, each one of our 75,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer. Apply today http://jobs.thermofisher.comFull time and permanent position. To Apply, please click the following link: https://thermofisher.contacthr.com/83734350